Customer Service Training For Coffs Harbour Plaza Area
Customers are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Do you understand customer needs and problems and would like to provide advice to staff members?
People who interact directly with a client needs to have a skillset and mindset to meet or exceed a client’s expectations.
This program provides tools that will further improve customer service skills and confidence when providing service to clients from diverse cultures.
- 3 steps to assertive behaviour to get hard messages around in tactful, respectful manner
- Dealing with difficult clients and complaints
- Easy techniques for crystal-clear, positive communications
- How to identify and address the needs of your clients
- Identify ways to genuinely meet your customers’ needs.
- Practical exercises in pairs and trios with group conversation
- Review client satisfaction using verifiable data
- Time management techniques
- Using positive language and tone of voice
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Learn the principles of customer service, with ideas on how best to provide excellent customer service to boost your bottom line.
This Customer Service Training Course is for professionals who want to make a substantial contribution to their company’s image or bottom line and make their own lives simpler by always providing exceptional customer service to both external and internal clients.
We have a great deal of great customer service training courses which will be a fantastic match for you and your staff.
Customer Service Training are available for individuals in all big cities, customised training onsite is available in Coffs Harbour Plaza.