Customer Service Training For Codjatotine Area
Customers are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
If you’re searching to provide excellent, outstanding service then this course is ideal for all employees who deal with internal and external clients.
Individuals who interact directly with a customer needs to have a skillset and mindset to meet or exceed a client’s expectations.
If your employees are properly trained and demonstrate professional service skills, your organization’s customer loyalty and satisfaction improve
- Answer the telephone in a standard way and with a smile
- Communication Skills
- Diagnose problems in delivery of customer service
- How to get the support of supervisors, coworkers, and staff
- How to make customers feel important, and why you need to
- Looking for all the ways you can deliver, not grounds you can’t
- Service recovery
- Turning disappointment into delight
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course won’t only help you manage, track and report on the effectiveness of your service to clients, but handle customer complaints in a professional manner.
Learn the strategies involved in exceeding customer needs and guiding staff to understand and retain customer relationships.
The customer service training is either a complete or half-day customer support workshop focussed on the critical role people play in building customer loyalty and creating positive service experiences.
We can customise the program so it is contextualised to suit you and your office needs.
Contact us today for more information on running a Customer Service Training in Codjatotine.