Coconuts Local Customised Customer Service Training
Customer expectations are on an all-time high. Even with continual insights, many customer requirements are still not satisfied. This is a clear sign that training needs to be more stringent.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business.
It is the responsibility of the organisation to supply the sort of high-quality customer service training required to provide customers with positive experiences. The course teaches service representatives critical skills in the areas of communication, professionalism, managing the call, managing the client, managing job stress and other abilities like cross-selling.
- 3 steps to assertive behaviour to get difficult messages across in tactful, respectful manner
- Builds your flexibility for different scenarios through heightened communication skills
- Delight the customer by going beyond customer satisfaction
- Have standard ways to solve common customer problems
- Identify ways to establish links between excellence in client service and your business practices and policies.
- Paying positive attention to the little things for your customer
- Respond to customer requests with a sense of urgency
- Knowing the customer’s situation
- What your clients, want, need and expect
About This Customer Service Training Session
Each workshop presents techniques for handling challenging customers and situations and also offers opportunities to apply new skills to service interactions.
Participants will learn to “wow” customers and build strong customer support teams.
This course session contains an engaging blend of lecture, group interaction, and role-playing to enhance retention of the training.
We can customise the program so it is contextualised to suit you and your workplace requirements.
We can run this Customer Service Training onsite in Coconuts.