Customer Service Training For Cockatoo Area
Customer Service Training provides your entire team with the knowledge and skills necessary to constantly exceeded guest expectations.Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
Individuals who interact directly with a client must have a skillset and mindset to meet or exceed a client’s expectations. The course teaches service representatives critical skills in the areas of professionalism, communication, managing the call, managing the customer, managing job stress and other skills such as cross-selling.
- Being a positive effect and ambassador
- Cost of a Dissatisfied Customer
- Effective Methods for building customer loyalty
- Factors of good and bad communication on the phone
- How using excellent customer service can generate return business
- Personal presentation tips
- Satisfying the client’s basic needs
- Understanding the customer’s business needs
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and abilities of your staff and equip them with the customer service tools mentioned previously.Ideal for those working in a contact centre role, this customer service course will give you the skills to deal with complex or challenging customer service situations.
The course will give you the skills to develop customer loyalty and will teach you how to look after yourself and feel confident in any customer situation. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!
Training sessions customised to match the Cockatoo local region and business.