Customer Service Training Cobramunga

Cobramunga Local Customised Customer Service Training

As the first line of contact with clients, service agents can affect customer perceptions and ensure their satisfaction and loyalty.
Engage your team with customer service training that is easy to implement and simple to use.
Learn to create an wonderful customer experience.
This class discusses how to connect with the customer and illustrates how to manage customer service on the phone, in-person, responding to and sending email, and when dealing with challenging clients.

The Outline:

  • Answer the telephone in a standard way and with a smile
  • Complaint handling and client interaction
  • Deliver bad news to customers in a more positive way.
  • Have the knowledge, skills and desire to resolve a customer’s query or problem on the first call.
  • How to provide customer service over the telephone
  • Knowing and communicating regularly to customers what the company is doing to meet their needs.
  • Reward customers with a customer loyalty program.
  • Understand how an individual’s behavior impacts the behavior of others
  • Using positive language and tone of voice

About This Customer Service Training Session

An excellent course suitable for all staff and management. Our courses can be tailored to fit the demands of every business when dealing with both external and internal customers, irrespective of industry or the size of your enterprise.
Please contact us about specific articles and customisation.
The plan of short modules which can be delivered by group leaders to equip their people with the knowledge and skills to deliver the expertise.
Whether you want a public class or a group session in your offices, we can provide what you want at a price that will guarantee a wonderful return on your investment.


Customised Customer Service Training created for local Cobramunga business.