Customised Customer Service Training For Cobdogla
Customer Service Training will provide your whole team with the knowledge and skills required to constantly exceeded guest expectations.
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales achievement.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support roles to build, maintain, and increase a loyal customer base.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and keep customers in a competitive marketplace, such as how to turn complaints into opportunities.
- Evaluate customer needs and provide constructive information to promote the improvement of customer service delivery
- Build trust with customers by informing when a guarantee cannot be fulfilled
- Diagnose problems in matching service delivery to customers and immediately action procedures to resolve customer complaints
- Factors of voice which add and detract from the message and image being portrayed
- The Way to speak concisely and make every word count
- Listened effectively, asked questions and summarised to respond fully to a customer request
- Say no without using the ‘no’ term and avoid disappointing a customer
- The advantages and disadvantages of telephone communication
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
Each workshop presents techniques for handling challenging clients and situations and also offers opportunities to apply new skills to support interactions.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.
The customer service course will enhance each participant’s ability to handle interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service techniques, providing customer satisfaction whilst developing customer loyalty.
We’re also proficient at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation targets and service standards.
This session is created for business located in Cobdogla.