Customer Service Training Cobden

Customer Service Training For Cobden Area

Customers are any organisation’s best assets.
Good customer service is critical for all businesses, big or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
Numerous customer service skills are necessary in order to provide customer service that truly satisfies customers.
This lively and interactive, course was designed to help individuals acquire knowledge and skills necessary for producing memorable service experiences resulting in customer loyalty.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Building and maintaining rapport
  • Easy techniques for crystal-clear, positive communications
  • How Good Am I at providing Service? Questionnaire
  • Identifying challenging customer requests
  • Know how to handle customer behaviour by understanding their needs and expectations
  • Seek post-sale feedback from customers.
  • Understand that all companies are in the ‘connection’ business
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Each workshop introduces techniques for managing challenging customers and scenarios and also offers opportunities to apply new skills to service interactions.
Learn the principles of customer service, with tips on the best way to provide excellent customer service to boost your bottom line.
Satisfied customers are loyal customers.
We can customise the program so it’s contextualised to suit you and your workplace needs.

We can offer a training session to your team in Cobden.