Customer Service Training Cobbitty

Customised Customer Service Training For Cobbitty

Customer service isn’t a department. It is a philosophy to be embraced by every employee.
Do you understand customer requirements and problems and would like to offer advice to staff members?
Providing exceptional customer service starts with understanding who your customers are and establishing a client attention to satisfy their needs.
See the skills required to provide exceptional customer service to internal and external clients.

The Outline:

  • Being a positive influence and ambassador
  • Develop the skills and practices that are essential elements of a customer service focused manager.
  • Factors of voice that add and detract from the message and picture being portrayed
  • How to make your customers love you and tell everyone they know
  • Practical exercises in pairs and trios with group discussion
  • Surprise and delight customers by under promising and over delivering.
  • The Value and Belief of Customer Care
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

As you discuss the various skills and techniques, you may draw from your own personal and diverse experiences to share elements of reward and challenge. Consider this class as a re-energizing time to build and expand from where you are now.
If you don’t find what you’re looking for, we can make it for you.
This course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to clients. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!

Customised Customer Service Training created for local Cobbitty companies.