Customer Service Training Cobberas

Customer Service Training In Cobberas

Customer experience training is crucial for any organization that works with customers or clients.
Feedback from workshop participants tells us that they can immediately apply their new skills to their office the following day.
Our client services class is ideally suited to those already working in a customer service capacity, or considering exploring a new career area.
This program provides skills and tools to create memorable service experiences leading to customer loyalty and successful customer centric organisations.

The Outline:

  • Active listening skills on the phone
  • Customer contact model and support criteria
  • Deliver bad news to customers in a more positive way.
  • Establishing customer needs and responding to requests
  • Know how to contribute to and create a customer service culture
  • Placing yourself in the customer’s shoes
  • Recognise what employees are looking for to be truly engaged.
  • Understand that all companies are in the ‘connection’ business
  • What your clients, desire, need and expect

About This Customer Service Training Session

Fantastic customer service is an integral component of any successful enterprise. Not only will your customers feel good about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
Please contact us about specific content and customisation.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization.
We have tons of terrific customer service training courses that will be a great fit for you and your team.


On site Customer Service Training available in Cobberas.