Cobbadah Customised Customer Service Training
Customer experience training is crucial for any organization that works with clients or clients.
If you’re looking to provide excellent, outstanding service then this program is excellent for all employees who deal with internal and external customers.
Our training provides advanced customer service ideas for your organization based on the content field or competency that you would like to improve. The course teaches service agents critical skills in the areas of communication, professionalism, managing the call, managing the client, managing job stress and other abilities such as cross-selling.
- Answer the telephone in a standard way and with a smile
- Customer contact points and knowledge of the customer journey
- Define what great customer service is for yourself and others.
- Defining Customer Service
- How to apply the International Customer Service Standards of best practice
- Introducing colleagues to solve customer service issue
- Nature of customer service – the facts and the myths
- Review client satisfaction with service delivery with verifiable information while maintaining reporting processes to compare changes in client satisfaction
- The secrets to great rapport with customers and associates
- Ways to make a winning first impression
About This Customer Service Training Session
Customer service training programs improve the customer service skills and abilities of your employees and equip them with the customer service tools mentioned previously.
Our courses can be tailored to meet the requirements of every business when dealing with both external and internal customers, irrespective of industry or the size of your business.
To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Throughout the program, you’ll receive training that takes you from the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and potentially growing your business.
Ask us about a customised training session at Cobbadah.