Customer Service Training Coalfalls

Customised Customer Service Training For Coalfalls

Customer Service Training provides your entire team with the knowledge and skills required to constantly exceeded guest expectations.
Ideal for those working in a contact centre role, this customer service class will provide you the skills to offer deal with complex or challenging customer service situations.
Our extensive customer service training classes are designed to help your employees react to customers’ needs.
Whether your team members come into contact with customers face-to-face, on the phone, or through email and chat support programmes, customer service training will make a difference.

The Outline:

  • Advance a customer support program from a fundamental to advanced degree
  • Communicate effectively with your clients via email, phone, and in person.
  • Enhance each customer interaction with friendliness and go the extra mile
  • Handling work based customer requests
  • Identifying ways to add value and exceed customer expectations
  • Practical exercises in pairs and trios with group discussion
  • Responding to challenging customer requests assertively
  • The value of a Vision Statement
  • What makes clients remain, and the reasons they leave

About This Customer Service Training Session

Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.Ideal for those working in a contact centre role, this customer service class will give you the skills to deal with complex or challenging customer service situations.
This class focuses on analysing needs, priorities and problem diagnoses in the delivery of service to clients.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to improve the customer experience throughout the customer travel.


To get a local session customised to match Coalfalls groups contact us.