Customer Service Training Clyde

Customised Customer Service Training For Clyde

Customer Service Training will provide your entire team with the knowledge and skills necessary to continuously exceeded guest expectations.
Good customer service is critical for all businesses, big or small. It may have a direct effect on customer loyalty and where prospective customers decide to invest their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
Our extensive customer service training classes are designed to help your employees react to clients’ needs.
This course is suited to anyone who wishes to maximise their chances to build exceptional internal or external client relationships.

The Outline:

  • Attract customer compliments that are recorded, recognised and rewarded
  • Customers’ psychological needs
  • Easier management of staff and customer issues because of improved management skills and enhanced satisfaction of staff and clients
  • Explore the principles of great service
  • How to make customers feel important, and why you need to
  • Practical exercises in pairs and trios with group discussion
  • Review client satisfaction using verifiable data
  • Taking a “Can Do” attitude and follow-through with actions
  • Using positive language and tone of voice

About This Customer Service Training Session

All of our programs can be customized to meet your specific needs.
Our focus is on you, and we’ll deliver a customer service training workshop that’s just what your business needs.
The course incorporates role-playing drills, team exercises, and discussions of concepts that are most applicable when tailored to the experiences of their students.
You will learn the causes of poor customer support, very good customer care skills and how to handle complaints.

If you are located in Clyde and need a customised training session for your team, please get in touch with us.