Customised Customer Service Training For Cloverdale Area
Customer service is not a department. It’s a philosophy to be embraced by each employee.
Feedback from workshop participants tells us that they can immediately apply their new skills to their workplace the next day.
Most successful companies and businesses take customer service very seriously.
This course helps customer service providers understand the importance of their role and develop essential skills necessary to provide superior customer service.
- Body language skills
- Choose appropriate behavior for different customer service situations
- Delight the customer by going beyond customer satisfaction
- Factors of good and bad communication on the phone
- The Way to prevent misunderstandings
- Putting yourself in the customer’s shoes
- Responsibility for customer service
- The right and wrong ways to say “no”
- What customer service is
About This Customer Service Training Session
Assessing all customer touch points and focusing on professional communication, this course won’t only help you manage, track and report on the effectiveness of your service to customers, but manage customer complaints in a professional manner.
Participants will learn key concepts and participate in facilitated discussions and exercises that will personalize the customer service content to their precise roles and responsibilities in the organization.
The customer service course will enhance each participant’s capacity to handle interactions with clients and ensure that they have the confidence to allow them to implement best practice customer service methods, delivering customer satisfaction whilst creating customer loyalty.
With a selection of training options, take a look at some of the most popular topics or have us design something specific for you.
Providing customised Customer Service Training into your neighborhood Cloverdale area.