Customer Service Training Clovelly

Clovelly Local Customer Service Training

Searching for customer service training classes?
Engage your staff with customer service training that’s simple to implement and easy to use.
Providing exceptional customer service begins with understanding who your customers are and establishing a customer focus to meet their needs.
This course covers essential topics in providing quality customer service.

The Outline:

  • Enjoy how their individual effort counts towards the success of the organisation
  • Dealing with difficult customers and complaints
  • Diagnose problems in delivery of customer support
  • Get serious about delivering great customer service.
  • How to keep your cool in the toughest situations
  • Looking for all the ways you can deliver, not reasons you can’t
  • Record client details in a Customer Relationship Management (CRM) database.
  • Knowing the customer’s situation
  • Why you lose customers

About This Customer Service Training Session

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to accomplish this.
Our customer service training programs already include many great research-proven topics for you to select from.
Schedule the training when it’s convenient for your staff.
We can customise the program so it’s contextualised to suit you and your workplace requirements.

This session can be conducted on site at Clovelly.