Cloncurry Customer Service Training
Client expectations are on an all-time large. In spite of continual insights, many customer needs are still not fulfilled. This is a clear sign that training needs to be more strict.
Feedback from workshop participants tells us that they could immediately use their new skills to their workplace the following day.
Increasingly, consumers are valuing customer service over and over both product quality and low costs so increasing customer support is very important.
This 1-day customer service training class introduces entry-level customer service agents to the basic principles and techniques required to provide excellent service.
- Answer the phone in a standard way and with a smile
- Produce a reputation for reliability by fulfilling their promises to customers
- Develop more confidence and ability as a problem-solver
- Giving customers the wrong impression
- Know how to contribute to and create a customer service culture
- Presentation, revolving flipchart exercise in small groups, group review
- Satisfying the client’s basic needs
- The 3 Principles of superior customer support
- Use verifiable data while keeping reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
If you don’t find what you’re looking for, we can create it for you.
This course session contains an engaging combination of lecture, group interaction, and role-playing to improve retention of the training.
We’ve got tons of terrific customer service training courses that will be a fantastic match for you and your team.
Your Customer Service Training can be customised to match the local Cloncurry area if you have a team.