Customer Service Training For Clintonvale Area
Better customer care may be that difference causing customers to choose you above other suppliers offering the very same products or services.
Ideal for those working in a contact centre role, this customer service class will provide you the skills to offer deal with complex or challenging customer service situations.
Learn to create an amazing customer experience.
The significance of a corporate culture that fulfills and excites its workers cannot be underestimated.
- Accepting responsibility outside your area
- Building and maintaining rapport
- Delight the customer by going beyond customer satisfaction
- Establish a customer complaint policy.
- Increases customer satisfaction and retention generating greater potential income for the Business
- Lessens stress by providing skills to de-escalate challenging situations
- Realize the value of providing excellent service to both external and internal customers
- Knowing the customer’s situation
- Use verifiable data while maintaining reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
This one-day course explores the essence of truly exceptional customer service, providing the skills to respond to customer and client needs.
We’re also experienced at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation targets and service standards.
Contact us today for a customised quote for your Clintonvale company.