Customer Service Training In Clifford
Customer service is intentionally and carefully designed to suit your business — not by doing different things, instead by doing the exact things differently.
Engage your staff with customer service training that’s easy to implement and easy to use.
Most successful businesses and businesses take customer service very seriously.
This program provides skills and tools to create memorable service experiences leading to customer loyalty and successful customer centric organisations.
- Active listening skills on the telephone
- Customers’ psychological needs
- Easy techniques for crystal-clear, positive communications
- Group discussion, brief practice sessions in pairs with feedback
- Know how to contribute to and create a customer service culture
- Make eye contact and smile when face-to-face with a client.
- Recognise and reward staff behaviour that you want repeated.
- Take ownership of a client problem; follow it through to settlement, and follow up to confirm the problem is resolved to their satisfaction
- What your customers, desire, need and expect
About This Customer Service Training Session
Companies need to provide their employees access to a larger array of knowledge supply, subject matter specialists, examples of best practices and other peoples’ experience of customer service.
Participants will learn key concepts and participate in facilitated exercises and discussions that will personalize the customer service content to their specific roles and responsibilities in the business.
The more you know about your customers the more empowered your team will be and the better results you’ll get from training.
We have tons of great customer service training courses which will be a great match for you and your team.
On the lookout for interactive and transformational Customer Service Training for staff at your workplace? Contact us to discuss how we can help ignite your team’s performance.