Clemton Park Customised Customer Service Training
Having the ability to clearly explain the next step in a process and confirming that the customer is satisfied, will decrease the amount of callbacks and return customers. Improving “first contact” resolution is among the principal drivers of consumer satisfaction.
Every single contact between you and the client is important. This course will allow you to recognize the fundamental principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support functions to build, preserve, and increase a loyal customer base.
See the skills necessary to provide excellent customer service to internal and external clients.
- Ask key employees what they already do to give good customer service.
- Complaint handling practice
- Develop more confidence and ability as a problem-solver
- Handling customer enquiries
- Interpersonal skills with customers
- Make customer service a team approach
- Reduce customer turnover for long term benefits and success
- Understand customer diversity
- Ways to create a winning first impression
About This Customer Service Training Session
A customer support program formalises the level of customer service you aim to provide, and what practical things you will do to accomplish this.
Participants will learn key concepts and take part in facilitated discussions and exercises that will personalize the customer support content to their precise roles and responsibilities in the organization.
This program provides your organization with the tools to finish onsite, face-to-face training for numerous employees.
We’ll provide you valuable know-how on a wide range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.
Customer Service Training available in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide. This session could be customised to match your company if you are located in Clemton Park.