Customer Service Training Clayton South

Clayton South Local Customised Customer Service Training

Searching for customer service training courses?
If you’re looking to offer excellent, outstanding service then this course is ideal for all employees who deal with internal and external customers.
Increasingly, consumers are valuing customer support over and above both product quality and low costs so increasing customer service is very important. The course teaches service agents critical skills in the areas of communication, professionalism, managing the telephone, managing the client, managing job stress and other abilities such as cross-selling.

The Outline:

  • Ask key employees what they already do to give good customer service.
  • Building rapport with customers
  • Deliver tangible results through stored referrals and business
  • Handling customer enquiries
  • Identify methods of promoting your business and fostering business
  • Knowing and communicating regularly to clients exactly what the company is doing to meet their needs.
  • Record client details in a Customer Relationship Management (CRM) database.
  • Understand who your customers are, what they want and what they expect
  • Using positive language and tone of voice

About This Customer Service Training Session

Fantastic customer service is an integral component of any successful business. Not only will your clients feel great about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
In order to create customer satisfaction, you want to go beyond good customer service and exceed your clients’ expectations with exceptional service every time.
The more you know about your customers the more enabled your staff will be and the better results you’ll get from training.
We can customise the program so it’s contextualised to suit you and your workplace needs.

Your Customer Service Training could be customised to match the local Clayton South area for those who have a team.