Customer Service Training In Clarence Point
An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Fantastic customer service is critical for all businesses, big or small. It can have a direct impact on customer loyalty and where prospective customers choose to invest their money. To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to offer exceptional customer care.
This in house customer service skills course is aimed at creating service skills, including handling the harder situations.
- Addresses the skills required to provide excellent customer service to internal and external clients.
- Complaint handling and client interaction
- Demonstration, facilitated group review, pairs exercise with group review
- How to avoid making a bad phone impression
- How using excellent customer service can create return business
- Raise the bar on customer service and marketing strategies
- React to a criticism as an opportunity for service recovery and to improve systems
- Recognise what employees are searching for to be truly engaged.
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- What differentiates us from our competitors?
About This Customer Service Training Session
Great customer service training covers essential behaviors, service plans, and support systems that together ensure an exceptional customer experience.
Our customer service training is always adapting to the most frequent method of communication used to connect with your customers e.g. face to face, phone, email.
To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
Throughout the program, you’ll receive training that takes you from the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and potentially growing your business.
If you’re a business located in Clarence Point we can provide a customised Customer Service Training to suit your team.