Customised Customer Service Training For Chuwar Area
Having the ability to clearly explain the next step in a process and confirming that the client is satisfied, will reduce the amount of callbacks and return clients. Improving “first contact” resolution is among the principal drivers of consumer satisfaction.
Fantastic customer service is vital for all businesses, big or small. It can have a direct impact on customer loyalty and where prospective customers decide to spend their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
In today’s increasingly competitive markets, providing exceptional customer service is increasingly important to differentiate you and your opponents.
This program provides managers with the tools to construct a customer centric organisation utilizing the most current customer service strategies for sustaining and building a culture of service excellence.
- 12 poor listening habits and how to prevent them
- Catch suggestions for improvement from clients
- Diagnose problems in fitting service delivery to clients and immediately action procedures to resolve customer complaints
- How to Deal with the inherent frustrations of heavy client contact
- How to make customers feel important, and why you should
- Prioritizing customer projects to keep both the important and the urgent moving forward
- Recognise every customer touch point is a ‘moment of truth’
- Turning disappointment into delight
- What makes customers stay, and the reasons they leave
About This Customer Service Training Session
An fantastic course suitable for all management and staff. Our courses can be tailored to fit the requirements of every business when dealing with both internal and external customers, regardless of industry or the size of your business.
Please contact us about specific articles and customisation.
This one day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
We can customise the program so it’s contextualised to suit you and your office needs.
Customer Service Training sessions available in Chuwar if you’re a business searching for a customised training session. Workshops available in Perth, Sydney, Brisbane, Melbourne, Canberra, Adelaide and Parramatta.