Customer Service Training For Chullora
Client expectations are on an all-time high. Even with continual insights, many customer requirements are still not satisfied. This is a clear sign that training has to be more stringent.
Feedback from workshop participants tells us that they could immediately apply their new skills to their workplace the following day.
One good customer service experience can alter the whole perception a customer holds towards the organization.
This course is excellent for anyone seeking training in customer service and customer care.
- 11 creative techniques to sharpen your listening skills
- Choose appropriate behavior for different customer service situations
- Effective questioning techniques
- Factors of voice which add and detract from the message and image being portrayed
- Identify what your organisation must provide customers
- Practical tips for managing dangerous anger
- Surprise and delight customers by under promising and over delivering.
- Understand that all companies are in the ‘relationship’ business
- Use verifiable data while keeping reporting processes to compare changes in client satisfaction
About This Customer Service Training Session
Good customer service is an essential component of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
No travel costs, the training is conducted at your own facility.
The customer service training is either a complete or half-day customer support workshop focussed on the crucial role individuals play in building customer loyalty and creating positive service experiences.
With a selection of training options, take a look at a number of the most popular themes or have us design something special for you.
For more information on this Chullora Client Service Training session contact us.