Customer Service Training Christmas Hills

Customised Customer Service Training For Christmas Hills

Customer service is carefully and deliberately designed to suit your business — not by doing different things, instead by doing the exact things differently.
Feedback from workshop participants informs us that they could immediately apply their new skills to their workplace the next day.
Inspire Your Company with a WOW Customer Service Philosophy!
This program provides tools to concentrate on the important function of the individual in building client loyalty, making a positive impression, and contributing to an office service culture.

The Outline:

  • Enjoy how their individual effort counts towards the success of the organisation
  • Consult and communicate effectively with relevant people
  • Developed skills in engaging with customers and handling their enquiries effectively
  • How to avoid making a bad phone impression
  • Know how to contribute to and create a customer service culture
  • Know how to defuse situations with customers and to handle demanding situations
  • Record client details in a Customer Relationship Management (CRM) database.
  • Things we tell customers and things we do not
  • What your customers, desire, need and anticipate

About This Customer Service Training Session

All of our programs can be customized to meet your specific needs.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
Providing excellent customer service is critical to the long-term viability of each business. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with customers!

This Customer Service Training can be customised to suit the local area of Christmas Hills.