Customised Customer Service Training For Chisholm
Customer service is intentionally and carefully designed to match your business — not by doing different things, rather by doing the same things differently.
Do you have well-developed skills and a broad knowledge of customer service strategies?
In today’s increasingly competitive markets, delivering exceptional customer support is increasingly important to differentiate you and your opponents.
This workshop will provide you the skills to provide a level of customer service that sets your organisation apart. You will learn methods to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.
- 5 ways to improve your over-the-phone character
- Complaint handling practice
- Develop effective interpersonal communication and problem-solving skills
- Giving customers the wrong impression
- Include a staff training program and review staff performance regularly.
- Practical exercises in pairs and trios with group conversation
- Review recruitment practices to ensure you employ the right front-line staff.
- Time management Methods
- What does good service look like and feel like?
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
If you’re in a customer focused role or you handle a customer service group, this program is perfect as it will better enable you to deliver high quality service to customers and clients.
This Customer Service Training Course is for professionals who want to make a substantial contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both external and internal clients.
This training session is designed for groups such as sales, marketing, telesales and customer service groups looking to enhance the customer experience throughout the customer travel.
We can conduct this Customer Service Training onsite in Chisholm.