Customer Service Training Chidlow

Chidlow Local Customised Customer Service Training

Customers are any organisation’s finest assets.
Engage your staff with customer service training that’s easy to implement and simple to use.
People who interact directly with a customer needs to have a skillset and mindset to meet or exceed a customer’s expectations.
This system provides tools to concentrate on the important function of the individual in building client loyalty, making a positive impression, and contributing to a workplace support culture.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Consult and communicate effectively with relevant people
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  • Exemplary service and how to achieve same
  • Individual and group exercises, facilitated group discussion
  • Pre-planning to get the Most out of time, people and priorities
  • Review recruitment practices to ensure you hire the ideal front-line staff.
  • Things we inform customers and things we don’t
  • Why finding new clients costs five to seven times more

About This Customer Service Training Session

Fantastic customer service is an essential component of any successful enterprise. Not only will your clients feel great about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
Our trainers are experts in their field and have a wealth of Customer CARE experience within your industry.
The course will provide you the skills to develop customer loyalty and will instruct you how to take care of yourself and feel confident in any customer situation. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

Training sessions customised to match the Chidlow local area and business.