Customised Customer Service Training For Chevron Island Area
Delivering first-class service is a successful strategy for everybody.Developed and introduced by customer support specialists, this seminar teaches ways to work easily with others and create a more pleasant environment.
Most customer service training emphasises skills and behaviours. These are important. However, delivering the best possible customer service — maintaining your client retention high — requires more than basic training, it requires cultural change.
This course helps customer service providers understand the importance of their role and develop essential skills necessary to deliver superior customer service.
- Anticipating customer needs before they become an issue
- Customer contact model and service standards
- Delivering bad news to customers in a professional way
- How to exceed customer expectations
- Identify ways to genuinely meet your customers’ needs.
- Obtain customer feedback to continuously refine a customer service program
- Responding to customer complaints
- Tips for improving cooperation between departments
- What makes clients stay, and the reasons they leave
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
If you are in a customer focused role or you handle a client support group, this program is ideal as it will better enable you to provide high quality service to clients and clients.
Target audience is Client Service agents.
Whether you want a public class or a group session at your offices, we can provide exactly what you want at a price that will guarantee a great return on your investment.
The training is made for local business within the Chevron Island region.