Cherbourg Local Customer Service Training
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
If you’re looking to offer exceptional, outstanding service then this program is ideal for all staff who deal with external and internal customers.
Most customer service training emphasises skills and behaviours. These are important. However, delivering the best possible customer service — keeping your client retention high — requires more than basic training, it requires cultural change.
This dynamic and interactive, course was designed to help people acquire skills and knowledge necessary for creating memorable service encounters resulting in customer loyalty.
- 5 ways to improve your over-the-phone persona
- Choose appropriate behaviour for different customer service situations
- Dealing with hard, overbearing Clients
- Have the knowledge, skills and desire to resolve a customer’s query or problem on the initial call.
- Identifying challenging customer requests
- Obtain customer feedback to continuously refine a customer service program
- Sharing our own experiences of good and poor service
- Taking a “Can Do” attitude and follow-through with action
- What customer service is
About This Customer Service Training Session
Assessing all customer touch points and focusing on professional communication, this course won’t only help you manage, monitor and report on the effectiveness of your service to customers, but manage customer complaints in a professional way.
Participants will learn key concepts and take part in facilitated discussions and exercises that will personalize the customer service content to their precise functions and responsibilities in the business.
The course ensures that the students can transfer these skills to the job and thereby provides a significant return on the training investment for the organization.
With a range of training options, have a look at some of the most popular themes or have us design something specific for you.
Providing customised Customer Service Training into your neighborhood Cherbourg area.