Customer Service Training Cheltenham East

Cheltenham East Local Customer Service Training

Delivering first-class service is a successful strategy for everyone.Developed and introduced by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
Increasingly, consumers are valuing customer service over and over both product quality and reduced prices so increasing customer service is very important.
This 1-day customer service training class introduces entry-level customer service agents to the basic principles and techniques required to deliver excellent service.

The Outline:

  • Body language skills
  • Building and maintaining rapport
  • Dealing with hard, overbearing customers
  • Factors of good and bad communication on the phone
  • Individual and group exercises, facilitated group discussion
  • Understand How to Influence the Attitude of Your Customers
  • Stepping into your customers shoes
  • The impact of bad service on an organisation
  • What does great service look like and feel like?

About This Customer Service Training Session

Customer service training programs improve the customer service skills and skills of your employees and equip them with the customer support tools mentioned above.
Our Customer Service class will engage, instruct and equip your team members with the skills required for often tough customer service based roles.
The plan of short modules which may be delivered by group leaders to equip their people with the skills and knowledge to deliver the experience.
You will learn the causes of poor customer care, very good customer care skills and how to handle complaints.

We can conduct this Customer Service Training onsite in Cheltenham East.