Customer Service Training Chelona

Customised Customer Service Training In Chelona

Client expectations are on an all-time high. Even with continual insights, many client needs are still not fulfilled. This is a clear indication that training has to be more strict.
Have you got well-developed skills and a broad knowledge of customer service plans?
Our Customer Service specialists can assist by sharing the lessons we’ve learned throughout our history and show how establishing core values can help companies meet their goals.
This lively and interactive, course was designed to help people acquire skills and knowledge necessary for creating memorable service encounters resulting in customer loyalty.

The Outline:

  • Attract customer compliments which are recorded, recognised and rewarded
  • Diagnose problems in delivery of customer service
  • Group discussion, brief practice sessions in pairs with comments
  • The Way to Offer customer service over the phone
  • Lessens stress by providing skills to de-escalate challenging situations
  • Respond to client requests with a sense of urgency
  • Up selling and cross selling techniques
  • What is Customer Support?

About This Customer Service Training Session

Great customer service training covers essential behaviours, service plans, and support systems that together ensure an exceptional customer experience.
Our Customer Service class will participate, instruct and equip your team members with the skills required for often difficult customer support based roles.
Satisfied customers are loyal customers.
We’ll give you invaluable know-how on a broad assortment of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.

We can offer a training session to your team in Chelona.