Customer Service Training Charley Creek

Charley Creek Local Customised Customer Service Training

Complex customer service functions are in demand across a complete spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centers, help desks, reception, front of company and counter support.
If you’re looking to offer excellent, outstanding service then this program is excellent for all staff who deal with internal and external customers. In order to stand out in today’s business environment, an individual can’t hope to have by just meeting customer expectations.
This course is excellent for anyone seeking training in customer service and client care.

The Outline:

  • 3 steps to assertive behaviour to get hard messages across in tactful, respectful manner
  • Building customer relationships
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • The Way to get the support of managers, coworkers, and staff
  • Introducing colleagues to solve customer service issue
  • Know how to defuse situations with customers and to handle demanding situations
  • Review recruitment practices to ensure you hire the ideal front-line staff.
  • Teaches skills for handling difficult, abusive and higher maintenance customers.
  • Why the choices you make with each client contact are so important

About This Customer Service Training Session

All of our programs can be customized to meet your specific needs.
Our customer service training programs already include many great research-proven topics for you to select from.
The customer service class will enhance each participant’s ability to manage interactions with clients and ensure that they have the confidence to enable them to implement best practice customer service methods, providing customer satisfaction whilst creating customer loyalty.
With a range of training options, have a look at some of the most popular topics or have us design something specific for you.

Ask us about a customised training session in Charley Creek.