Customer Service Training For Charam
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Each and every contact between you and the customer is vital. This course will allow you to recognize the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Learn the fundamentals of customer service, with ideas on the best way best to provide excellent customer support to improve your bottom line.
This course is suited to anyone who wants to maximise their chances to build exceptional internal or external customer relationships.
- 5 ways to reduce costly mistakes
- Course Overview
- Encourage ideas, suggestions and observations from all staff.
- The Way to get assistance from supervisors, coworkers, and staff
- How to keep from getting upset and unraveled
- Learn lessons from your most difficult customers
- Sharing our own experiences of good and bad service
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- Ways to make a winning first impression
About This Customer Service Training Session
Establishing a successful customer service program on your business requires commitment from yourself and your staff.
Our Customer Service class will participate, instruct and equip your team members with the skills required for frequently difficult customer service based roles.
This 1 day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the telephone.
We’ll provide you valuable know-how on a broad range of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.
Professional Customer Service Training to suit your Charam group.