Customer Service Training For Chapel Flat Area
Customers are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Engage your team with customer service training that’s easy to implement and easy to use.
One good customer service experience can change the entire perception a customer holds towards the organization.
This course helps customer service providers understand the importance of the role and develop essential skills required to provide superior customer service.
- 3 simple rules for answering another person’s phone
- Creates a professional and proactive image for the company
- Defining good customer service
- Handling work based client requests
- Introducing colleagues to resolve customer service issue
- Nature of client service – the facts and the myths
- Responsibility for customer service
- Understand how the service-profit chain affects your organisation.
- Why you lose customers
About This Customer Service Training Session
Each workshop introduces techniques for handling challenging customers and situations and also offers opportunities to apply new skills to support interactions.
Participants will learn to “wow” customers and build strong customer service teams.
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives simpler by always providing exceptional customer service to both external and internal customers.
We can also design a full-year and multi-year customer service program to build and maintain a customer-focused culture.
Local Chapel Flat Customer Service Training available for teams.