Chandlers Hill Local Customised Customer Service Training
Customer Service Training provides your entire team with the knowledge and skills required to constantly exceeded guest expectations.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence to the modern business.
In this course, the learner will learn about customer service and its connection to the global market, the significance of ‘great service’, and exactly what the customer expects.
The importance of a corporate culture that fulfills and excites its workers cannot be underestimated.
- Actively listen to a customer with a complaint
- Build trust with customers by informing when a promise Can’t be fulfilled
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- The Way to do ‘service recovery’ and turn an irate client to a positive urge
- Identified ways they can add value to client relationships and exceed expectations
- Presentation, revolving flipchart exercise in small groups, group review
- Remember to use ‘please’ and ‘thank-you’ and provide world-class courtesy
- Know who your customers are, what they want and what they expect
- What does great service look like and feel like?
About This Customer Service Training Session
Good customer service is an essential part of any successful business. Not only will your customers feel good about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
No travel expenses, the training is conducted at your own facility.
This one day Customer Service Training Course is for individuals on the front line of customer service, whether face to face or over the phone.
Whether you need a public class or a group session in your offices, we can provide what you want at a price that will guarantee a wonderful return on your investment.
Quality customised Customer Service Training available in Chandlers Hill if you’ve got a team.