Customer Service Training Chadstone

Customised Customer Service Training For Chadstone Area

Customer experience training is vital for any organization that works with clients or clients.
Every single contact between you and the client is important. This course will help you understand the fundamental principles of good customer service practices, whether you communicate with customers in person, on the telephone or via email.
A number of customer service skills are needed in order to give customer service that truly satisfies customers.
This course is suited to anyone who wants to maximise their chances to build exceptional internal or external customer relationships.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Consequences of poor service
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
  • Handling work based client requests
  • Increases customer satisfaction and retention by creating loyalty
  • Obtain customer feedback to continuously refine a customer service program
  • Recognise and reward staff behaviour that you want repeated.
  • The advantages and disadvantages of digital communication
  • What makes clients stay, and the reasons they leave

About This Customer Service Training Session

Each workshop presents techniques for managing challenging clients and scenarios and also offers opportunities to apply new skills to support interactions.
If you don’t find what you are searching for, we can make it for you.
This course session includes an engaging combination of lecture, group interaction, and role-playing to improve retention of the training.
We’ll provide you invaluable know-how on a wide range of topics like organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your business excel.

If you are located in Chadstone and require a customised training session for your team, Please contact us.