Customer Service Training Cessnock

Customer Service Training For Cessnock

As the first line of contact with customers, service representatives can influence customer perceptions and ensure their loyalty and satisfaction.
If you’re searching to provide exceptional, outstanding service then this program is excellent for all employees who deal with internal and external customers.
People who interact directly with a client must have a skillset and mindset to meet or exceed a customer’s expectations.
This course covers essential topics in providing quality client service.

The Outline:

  • Anticipating customer needs before they become a problem
  • Build trust with customers by informing when a guarantee Can’t be fulfilled
  • Dealing with objections
  • How listening could surmount a tense situation
  • How to make your customers love you and tell everyone they know
  • Practical exercises in pairs and trios with group discussion
  • Realize the value of providing excellent service to both internal and external clients
  • Time management techniques
  • What does great service look like and feel like?

About This Customer Service Training Session

As you discuss the many skills and techniques, you will draw from your own personal and diverse experiences to share elements of challenge and reward. Consider this class as a re-energizing time to construct and expand from where you are now.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
The course incorporates role-playing exercises, team exercises, and discussions of concepts that are most applicable when tailored to the experiences of their students.
Whether you need a public class or a group session at your offices, we can supply exactly what you want at a price that will guarantee a great return on your investment.


If you’re a business located in Cessnock we can offer a customised Customer Service Training to suit your team.