Customised Customer Service Training For Cervantes Area
Searching for customer service training courses?
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business.
Our client services course is ideally suited to those already working in a customer service capacity, or considering exploring a new career area.
This system provides supervisors with the tools to build a customer centric organisation using the most current customer support strategies for building and sustaining a culture of service excellence.
- 4 ways to build a strong team
- Create a positive reputation for their department / organisation
- Develop the skills and practices that are essential elements of a customer service focused supervisor.
- How to do ‘service recovery’ and turn an irate customer to a positive urge
- Individual and group exercises, facilitated group discussion
- Raise the bar on customer service and marketing strategies
- React to a criticism as an opportunity for service recovery and to enhance systems
- Reduce customer turnover for long term benefits and success
- Time management techniques
- What customer service is
About This Customer Service Training Session
Completing this course can allow you to understand why businesses need good customer care.
Our customer service training programs already include many great research-proven topics for you to select from.
Service professionals need to understand that they’re the very important links between the customers and the organisation.
We can also design a full-year and multi-year customer service program to develop and sustain a customer-focused culture.
Customer Service Training Offered in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide. This session can be customised to suit your company if you’re located in Cervantes.