Customer Service Training Ceres

Ceres Local Customer Service Training

Customers are any organisation’s best assets.
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business enterprise.
In today’s rapidly changing business world, the key to a successful organisation isn’t only about providing a quality service or product, but also about delivering great customer care.
This course discusses how to connect with the customer and illustrates how to manage customer service on the phone, in-person, responding to and sending e-mail, and when dealing with challenging customers.

The Outline:

  • Active listening skills on the telephone
  • Complaint handling practice sessions with feedback, group review
  • Differences between assertive, passive and aggressive behaviour
  • The Way to express appreciation
  • Identify the key elements of customer service excellence
  • Learn lessons from your most difficult customers
  • Recognize that service delivery is an individual response worth
  • The 3 Principles of superior customer service
  • Using positive language and tone of voice

About This Customer Service Training Session

An fantastic course acceptable for all staff and management. Our courses can be tailored to fit the requirements of every business when dealing with both internal and external customers, irrespective of industry or the size of your business.
Our focus is on you, and we will deliver a customer service training workshop that is exactly what your business needs.
This Customer Service Training Course is for professionals who want to make a substantial contribution to their company’s image or bottom line and make their own lives simpler by always providing exceptional customer service to both external and internal customers.
We’ll provide you valuable know-how on a wide range of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.

Require a quote for your Ceres business Contact us today.