Customer Service Training In Centenary Heights
Searching for customer service training classes?
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business enterprise.
In today’s rapidly changing business world, the key to a successful organisation is not only about providing an excellent service or product, but also about providing great customer care.
The customer service course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants an opportunity to put these skills into practice.
- Advance a customer service program from a basic to advanced degree
- Communicate and collaborate with clients utilising efficient communication processes
- Easier management of staff and customer issues due to increased satisfaction of staff and customers
- Factors of voice that add and detract from the message and image being portrayed
- Include a staff training program and review staff performance frequently.
- Know how to handle customer behaviour by understanding their needs and expectations
- Recognise what employees are looking for to be truly engaged.
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
- Using body language to your advantage
About This Customer Service Training Session
Companies will need to give their employees access to a larger range of knowledge source, subject matter experts, examples of best practices and other individuals’ experience of customer service.
Learn about client service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
This program takes customer service training to the maximum level.
We’ll give you valuable know-how on a broad range of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.
If you’re a business located in Centenary Heights we can offer a customised Customer Service Training to fit your team.