Customer Service Training Ceduna

Customised Customer Service Training In Ceduna

Trying to find customer service training courses?
If you’re searching to offer excellent, outstanding service then this course is ideal for all employees who deal with external and internal clients.
Most customer service training emphasises skills and behaviors. These are important. But delivering the best possible customer service — maintaining your customer retention high — requires more than basic training, it requires cultural change.
The most important aspect of service skills training is equipping your staff with the skills that permit the customer to guide the content, interaction and construction of your product and service knowledge base.

The Outline:

  • Being a positive influence and ambassador
  • Building and maintaining rapport
  • Develop effective interpersonal communication and problem-solving skills
  • Set a customer complaint policy.
  • How using excellent customer service can create return business
  • Obtain customer feedback to continuously refine a customer support program
  • Say no without using the ‘no’ term and avoid disappointing a customer
  • Taking ownership of problems
  • Use verifiable data while maintaining reporting processes to compare changes in customer satisfaction

About This Customer Service Training Session

An fantastic course acceptable for all staff and management. Our courses can be tailored to meet the demands of every business when dealing with both external and internal customers, irrespective of industry or the size of your business.
Loyal customers tell others and advertise the benefits of your services and products.
The course incorporates role-playing exercises, group exercises, and discussions of concepts which are most applicable when tailored to the experiences of the students.
You will learn ways to attract, connect with and retain customers in a competitive marketplace, such as how to turn complaints into opportunities.

To get a local session customised to match Ceduna groups contact us.