Customer Service Training Cecil Hills

Customised Customer Service Training In Cecil Hills

As the first line of contact with customers, service representatives can influence customer perceptions and ensure their loyalty and satisfaction.
Every single contact between you and the customer is vital. This course can help you recognize the fundamental principles of good customer service practices, whether you communicate with customers in person, on the telephone or via email.
The benefits of good customer service are endless.
This short course gives you practical skills, strategies and knowledge.

The Outline:

  • Attitudinal Issues
  • Creates a professional and proactive image for the Business
  • Define what great customer support is for yourself and others.
  • Defining Customer Service
  • How listening can surmount a tense situation
  • How your attitude affects customers
  • Paying positive attention to the little things for your customer
  • Surprise and delight customers by under promising and over delivering.
  • Understand each customer is worth the sum total of all trades over time
  • Why finding new clients costs five to seven times more

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Our Customer Service course will participate, instruct and equip your staff members with the skills required for often difficult customer service based roles.
The more you know about your customers the more enabled your staff will be and the better results you will get from training.
We can also design a full-year and multi-year customer service program to develop and sustain a customer-focused culture.

Customised Customer Service Training made for local Cecil Hills business.