Customer Service Training Cawdor

Customised Customer Service Training For Cawdor Area

Customer experience training is crucial for any organization that works with customers or clients.
If you’re in a customer focused role or you manage a client support team, this course is ideal as it will better enable you to deliver high quality service to customers and clients.
In today’s competitive market, businesses must make sure that they are providing the highest quality customer support.
This customer support class provides participants with the knowledge and skills needed to make certain that products and services are delivered and maintained to the standards your customers have come to expect.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Enjoy their work more, so clients can feel their excitement for their role
  • Explore the principles of great service
  • Increases customer satisfaction and retention by creating loyalty
  • Practical tips for managing dangerous anger
  • Say no without using the ‘no’ term and avoid disappointing a customer
  • The right and wrong ways to say “no”
  • What does great service look like and feel like?

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Our customer service training programs already include many great research-proven topics for you to choose from.
This 1 day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
We’ll provide you valuable know-how on a broad range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.

On the lookout for interactive and transformational Customer Service Training for staff at your workplace? Contact us to discuss how we can help spark your team’s performance.