Customer Service Training Caulfield South

Customised Customer Service Training For Caulfield South Area

Better customer care may be that difference causing customers to choose you above other providers offering the very same products or services.
If you’re looking to offer excellent, outstanding service then this program is excellent for all staff who deal with external and internal customers.
Most customer service training emphasises skills and behaviours. These are important. But delivering the best possible customer service — maintaining your customer retention high — requires more than basic training, it requires cultural change.
The customer support course is delivered as an interactive lecture with key concepts and skills workshopped providing participants an opportunity to put these skills into practice.

The Outline:

  • 12 poor listening habits and how to prevent them
  • Building customer relationships
  • Demonstrate flexible ways of dealing with difficult clients
  • How listening could surmount a stressed situation
  • Importance of developing lasting relationships
  • Nature of communication – what it is and why it goes wrong
  • Review customer satisfaction with service delivery
  • The advantages and disadvantages of mobile communicating
  • What distinguishes us from our competitors?

About This Customer Service Training Session

An excellent course suitable for all management and staff. Our courses can be tailored to meet the requirements of every business when dealing with both external and internal customers, irrespective of industry or the size of your enterprise.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per class.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
We’ll provide you valuable know-how on a wide assortment of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.

Customised Customer Service Training for Caulfield South teams.