Customer Service Training Cathundral

Cathundral Local Customer Service Training

Having the ability to clearly explain the next step in a process and confirming that the customer is satisfied, will reduce the amount of callbacks and return clients. Improving “first contact” resolution is one of the primary drivers of customer satisfaction.
Fantastic customer service is critical for all businesses, big or small. It may have a direct impact on customer loyalty and where prospective customers decide to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Our Customer Service experts can assist by sharing the lessons we’ve learned during our history and show how setting core values can help companies meet their goals.
This 1-day customer service training course introduces entry-level customer service agents to the basic principles and techniques required to deliver excellent service.

The Outline:

  • 12 poor listening habits and how to avoid them
  • Dealing with customers in person
  • Delivering bad news to clients in a professional way
  • Explore the principles of Terrific service
  • How to make your customers love you and tell everyone they know
  • Know how to defuse situations with clients and to handle tough situations
  • Seek post-sale feedback from customers.
  • Turning disappointment into delight
  • Ways to make a winning first impression

About This Customer Service Training Session

As you discuss the various skills and techniques, you will draw from your own personal and diverse experiences to share elements of reward and challenge. Consider this class as a re-energizing time to build and expand from where you are now.
Our Customer Service class will engage, instruct and equip your staff members with the skills required for frequently difficult customer support based roles.
The customer service class will enhance each participant’s capacity to manage interactions with clients and ensure that they have the confidence to enable them to implement best practice customer service methods, delivering customer satisfaction whilst developing customer loyalty.
Throughout the program, you will receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and potentially growing your business.


On site Customer Service Training available in Cathundral.