Customer Service Training Cathkin

Customised Customer Service Training For Cathkin

Complex customer service functions are in demand across a complete spectrum of industries and offices, such as banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter service.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service abilities.
The amount of service offered to each and every client often makes the difference between whether a brand fails or succeeds.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Develop strategies to obtain client feedback for enhancing the supply of products and services
  • Examples of exceptional customer service skills
  • The Way to prevent misunderstandings
  • Listening fully and with focus
  • Say no without using the ‘no’ word and avoid disappointing a customer
  • The secrets to good rapport with customers and partners
  • Use verifiable data while maintaining reporting procedures to compare changes in client satisfaction

About This Customer Service Training Session

All of our programs can be customized to satisfy your precise needs.Ideal for those working in a contact centre role, this customer service class will give you the skills to manage complicated or challenging customer service situations.
This system carries customer service training to the highest level.
We’re also proficient at providing bespoke training courses in customer services, in addition to longer term programmes to meet specific organisation goals and service standards.

If you’re a business located in Cathkin we can provide a customised Customer Service Training to fit your team.