Customer Service Training Casula Mall

Customer Service Training For Casula Mall Area

Customer Service Training will provide your entire team with the knowledge and skills necessary to continuously exceeded guest expectations.
Employees who are properly trained and demonstrate professional customer service skills, can improve customer loyalty and satisfaction.
Irrespective of the size or type of your business, the importance of customer service training for its achievement is undeniable
This course covers essential topics in providing quality client service.

The Outline:

  • Active listening skills on the phone
  • Building customer relationships
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • Giving customers the wrong impression
  • Innocent statements that can drive customers away
  • Know how to defuse situations with clients and to handle demanding situations
  • Reward customers with a customer loyalty program.
  • Ideas for providing customer support over the phone
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
No travel expenses, the training is conducted at your own facility. Professional, certified instructors with extensive experience in the service sector teach the classes.
We are also proficient at providing bespoke training courses in customer services, in addition to longer term programmes to fulfill specific organisation goals and service standards.


Contact us today for more information on running a Customer Service Training in Casula Mall.