Customer Service Training Cassowary

Customer Service Training For Cassowary

Customers are any organisation’s best assets.
Ideal for those working in a contact centre role, this customer service course will provide you the skills to offer deal with complex or challenging customer service situations.
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service abilities.
This program provides tools and skills to create memorable service experiences resulting in customer loyalty and successful customer centric organisations.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Confidently handle unhappy customers and develop a solution-centric approach to complaints.
  • Differences between assertive, passive and aggressive behaviour
  • How to Deal with the inherent frustrations of heavy customer contact
  • Identified ways they could add value to client relationships and exceed expectations
  • Professional telephone and email Methods
  • Satisfying the customer’s basic needs
  • Taking ownership of problems
  • Using positive language and tone of voice

About This Customer Service Training Session

Terrific customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per course.
The course incorporates role-playing drills, team exercises, and discussions of concepts which are most applicable when tailored to the experiences of their students.
We can also design a full-year and multi-year customer support program to develop and maintain a customer-focused culture.


Professional Customer Service Training to suit your Cassowary team.