Customer Service Training Carwell

Carwell Local Customised Customer Service Training

Customer Service Training will provide your whole team with the knowledge and skills required to continuously exceeded guest expectations.
If you’re searching to provide exceptional, outstanding service then this course is excellent for all staff who deal with internal and external customers.
The benefits of good customer service are endless.
This course is excellent for anyone seeking training in customer service and client care.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Cost of a Dissatisfied Client
  • Demonstration, facilitated group review, pairs exercise with group review
  • Group discussion, brief practice sessions in pairs with comments
  • Include a staff training program and review staff performance regularly.
  • Make customer service a team approach
  • Respond to client requests with a sense of urgency
  • The value of a Vision Statement
  • What your customers, desire, need and expect

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Loyal customers tell others and promote the benefits of your products and services.
This customer service course is appropriate for anybody who has responsibility for serving internal or external customers.
You will learn the causes of poor customer care, good customer care skills and how to handle complaints.

Contact us today for a customised quote for your Carwell company.