Customised Customer Service Training In Carss Park
Clients are any organisation’s best assets.
Do you have well-developed skills and a broad understanding of customer service plans?
Our client services class is ideally suited to those already working in a customer service capacity, or contemplating exploring a new career area.
This program provides skills and tools to create memorable service experiences leading to customer loyalty and successful customer centric organisations.
- Ask key staff what they already do to provide good customer service.
- Communicate and collaborate with clients utilising efficient communication processes
- Enhance each client interaction with friendliness and go the extra mile
- Group discussion, demonstration, exercise with team review
- Identifying challenging customer requests
- Prioritizing customer projects to maintain both the important and the urgent moving forward
- Responsibility for customer service
- The Value and Belief of Customer Care
- What your customers, desire, need and anticipate
About This Customer Service Training Session
Each workshop presents techniques for managing challenging customers and scenarios and also offers opportunities to apply new skills to service interactions.
If you don’t find what you are looking for, we can make it for you.
The course will provide you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in almost any customer situation.
We are also proficient at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards.
We can offer a training session to your team in Carss Park.