Customer Service Training Carrowbrook

Customer Service Training For Carrowbrook

Client expectations are on an all-time large. Even with continual insights, many customer needs are still not fulfilled. This is a clear indication that training has to be more stringent.
Engage your staff with customer service training that’s simple to implement and easy to use.
Our training offers advanced customer service ideas for your organization based on the content field or competency that you want to improve.
The customer support course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants an opportunity to put these skills into practice.

The Outline:

  • 5 ways to improve your over-the-phone persona
  • Building and maintaining rapport
  • Defining good customer service
  • How to Deal with the inherent frustrations of heavy customer contact
  • Identify ways to genuinely meet your clients’ needs.
  • Make decisions to overcome problems and accommodate customer services
  • Satisfying the client’s basic needs
  • Knowing the client support interplay ‘experience vs. process’
  • Why the choices you make with each customer contact are so significant

About This Customer Service Training Session

Assessing all customer touch points and focusing on professional communication, this course will not only help you manage, track and report on the effectiveness of your service to clients, but handle customer complaints in a professional way.
Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. face to face, phone, email.
The customer service class will enhance each participant’s ability to handle interactions with clients and ensure that they have the confidence to enable them to implement best practice customer service methods, delivering customer satisfaction whilst developing customer loyalty.
You will learn methods to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.

If you would like to book a session for your group in Carrowbrook please inform us.