Customer Service Training Carranballac

Customised Customer Service Training For Carranballac Area

Customer Service Training will provide your entire team with the knowledge and skills required to constantly exceeded guest expectations.Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
Inspire Your Business with a WOW Client Service Philosophy!
You’ll discover how to communicate effectively over email with colleagues/ customers, record and retrieve product and customer information on a database and manage complaints, deal with stress and respond effectively to clients.

The Outline:

  • Apply critical communication skills
  • Creates a professional and proactive image for the company
  • Deliver tangible results through stored referrals and business
  • The Way to express appreciation
  • Identify ways to establish links between excellence in customer support and your business practices and policies.
  • Manage stressful situations with customers face-to-face and over the phone
  • Surprise and delight customers by under promising and over delivering.
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
  • Using positive language and tone of voice

About This Customer Service Training Session

Establishing a successful customer service program on your business requires commitment from yourself and your own staff.
No travel expenses, the training is conducted in your own facility.
This course is intended for professionals looking to enhance the customer service experience and develop techniques to build strong customer relationships. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

We can provide a trainer at the Carranballac area.